Refund Policy

01Free plan

The Free plan costs nothing, so there is nothing to refund. It is a good way to try Coleske before you pay for anything.

02Cancelling

You can cancel your paid plan whenever you like, with no penalty and no long-term contract. To cancel, open Plan and billing in the app (under More), or email coleske.tutoring@gmail.com before your next billing date.

• You keep access until the end of the month you have already paid for.
• You will not be charged again after that.
• Cancelling stops future charges. It does not by itself refund the month you are currently in (see the next sections for when we do refund).

037-day money-back guarantee

We want you to be sure Coleske is right for you. If you are a first-time paid subscriber, you can ask for a full refund of your first payment within 7 days of making it, for any reason, and no questions asked. This is in addition to any rights you have under the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008.

This guarantee applies once per learner, to the first paid plan only.

04Other refunds

Whenever you ask, we will refund you in full (or for the affected period) if:

• you were charged more than once for the same plan or the same month;
• you were charged but, because of a fault on our side, we did not give you access to the plan you paid for, and we could not fix it within a reasonable time;
• we closed your paid account without good reason, in which case we refund the unused part of the month you paid for;
• you are entitled to a refund under South African law.

05When we do not refund

Outside the situations above, we do not normally refund a month that has already started. In particular, we do not refund:

• a month you have already used, after the 7-day guarantee period has passed, simply because you changed your mind or stopped studying;
• payments made by mistake for the wrong plan, when you have already used the plan (please contact us quickly, and we will do our best to help);
• accounts we closed because these terms were seriously or repeatedly broken.

06How to ask

Email coleske.tutoring@gmail.com with:

• the learner's name and the email address on the Coleske account;
• the date and amount of the payment (a screenshot or the PayFast receipt is ideal);
• the reason, in a line or two. This helps us improve, but for the 7-day guarantee you do not have to give one.

We will reply within 2 business days.

07How refunds are paid

Refunds are made through PayFast to the same payment method you used to pay. Once we approve a refund, it usually reaches your account within 7 to 10 business days, depending on your bank or card issuer. We cannot refund to a different account or in cash.

Please contact us before disputing a payment with your bank. We are quick to help, and a dispute can take much longer to resolve.

08Contact us

Email coleske.tutoring@gmail.com or phone 073 562 7082. See also our Terms & Conditions and Delivery Policy.