The short version
- Coleske is entirely digital. Nothing is shipped, so there are no delivery fees or waiting for couriers.
- Access to your plan is switched on automatically once PayFast confirms your payment, usually within minutes.
- You learn online at app.coleskeeducation.co.za on your phone, tablet or computer.
- Haven't got access within 24 hours? Email us and we will sort it out.
01What you receive
When you subscribe to a paid Coleske plan, you receive digital access to online learning content. No physical goods are delivered.
- Lesson videos, streamed on the Platform
- Lesson notes
- Practice quizzes with feedback
- Worksheets, as downloadable PDFs
- The other features included in your chosen plan (see the pricing section of our website)
02How and when
| Step | What happens |
|---|---|
| You pay | You choose a plan and pay securely through PayFast. |
| We are notified | PayFast confirms your payment to us automatically. |
| Access switches on | Your account is upgraded and the content in your plan unlocks. This normally takes a few minutes. |
| You get an email | We send a confirmation to the email address on your account. |
Because delivery is automatic, it also works on weekends, public holidays and at night. If your payment is still pending, for example an instant EFT that has not cleared yet, access starts once the payment is confirmed.
03Getting started
Log in to your Coleske account at app.coleskeeducation.co.za using the email address and password you signed up with. Your subjects and lessons appear in your dashboard. If you do not have an account yet, you will be asked to create one before or during checkout, so that we can attach your plan to it.
04What you need
- A phone, tablet or computer with an up-to-date web browser
- A stable internet connection (video lessons use more data than notes and quizzes)
- A PDF reader to open worksheets
05If something goes wrong
If your plan is not active within 24 hours of a successful payment, or you were charged and cannot log in:
- Check that you are logged in with the same email address you used at checkout.
- Email coleske.tutoring@gmail.com with your full name, the email on your account, and the date and time of the payment (a screenshot of your payment confirmation helps).
We will fix the problem, or if we cannot deliver what you paid for, refund you under our Refund Policy.
06Content still being added
Grade 12 Physical Sciences is our main subject at launch. Other subjects and some content types (for example, additional video lessons or past-paper preparation) are marked “coming soon” or “in progress” on our website and are added over time. Those items are delivered to your account automatically as they are released, at no extra charge, as long as your plan includes them.
07Delivery costs
None. There are no shipping or delivery fees. The price you see at checkout is the price you pay. Your own mobile or internet provider may charge you for data.
08Contact us
Email coleske.tutoring@gmail.com or phone 073 562 7082. See also our Terms & Conditions and Refund Policy.